Privacy Policy

Koco Bloom Ltd
Website: www.kocobloom.com
Last Updated: June 2026

Introduction

At Koco Bloom, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a booking, purchase products or services, contact us, or interact with us in any way.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

Who We Are

Koco Bloom Ltd is a wellness and Pilates studio offering classes, holistic treatments, workshops, memberships, retail products, and wellness café services.

Data Controller: Koco Bloom Ltd
Website: www.kocobloom.com
Email: hello@kocobloom.com

Information We Collect

We may collect and process the following information:

Information You Provide to Us

  • Name

  • Email address

  • Telephone number

  • Postal address

  • Date of birth

  • Emergency contact information

  • Health and wellbeing information relevant to classes or treatments

  • Booking and appointment information

  • Payment information (processed securely through third-party payment providers)

  • Communications sent to us via email, website forms, social media, or telephone

Information Collected Automatically

When you use our website, we may collect:

  • IP address

  • Browser type and version

  • Device information

  • Website usage data

  • Pages visited

  • Time spent on our website

  • Cookies and tracking technologies

How We Use Your Information

We use your personal information to:

  • Process bookings and memberships

  • Deliver classes, treatments, workshops, and events

  • Manage your account

  • Provide customer support

  • Process payments

  • Send booking confirmations and service-related communications

  • Improve our services and website

  • Comply with legal obligations

  • Send marketing communications where consent has been provided

Health Information

Some services require us to collect health-related information to ensure your safety during classes, treatments, and wellness activities.

This information is considered special category data under UK GDPR and is only collected where necessary and with your consent.

We will only use this information to:

  • Assess suitability for services

  • Ensure your safety

  • Meet our duty of care obligations

  • Adapt services where appropriate

Marketing Communications

With your consent, we may send you:

  • Studio updates

  • Wellness content

  • Offers and promotions

  • Event announcements

  • Membership news

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Legal Basis for Processing

We process personal data under the following legal bases:

  • Performance of a contract

  • Consent

  • Legal obligation

  • Legitimate interests

  • Protection of vital interests where applicable

Sharing Your Information

We may share information with trusted third-party providers who help us operate our business, including:

  • Booking and scheduling software providers

  • Payment processors

  • Email marketing platforms

  • Website hosting providers

  • Professional advisers

  • Regulatory authorities where required by law

We never sell your personal data to third parties.

Data Retention

We retain personal information only for as long as necessary to:

  • Deliver our services

  • Meet legal and accounting requirements

  • Resolve disputes

  • Enforce agreements

When information is no longer required, it will be securely deleted or anonymised.

Security

We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

Cookies

Our website uses cookies to improve user experience and analyse website performance.

Cookies may be used to:

  • Remember preferences

  • Monitor website traffic

  • Improve website functionality

  • Support marketing activities

You can manage cookie preferences through your browser settings.

A separate Cookie Policy may provide further details.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Request transfer of your data

  • Lodge a complaint with the Information Commissioner's Office (ICO)

For more information, visit www.ico.org.uk.

Booking Systems and Member Accounts

Koco Bloom uses third-party booking and membership management software, including MINDBODY and other authorised service providers, to manage class bookings, appointments, memberships, waitlists, and customer accounts.

When you create an account or make a booking, we may collect:

  • Name

  • Email address

  • Telephone number

  • Address

  • Date of birth

  • Emergency contact information

  • Attendance history

  • Membership details

  • Payment information

These providers process data on our behalf and are required to maintain appropriate security measures and comply with applicable data protection laws.

Treatment Consultations and Health Forms

Before participating in certain classes, treatments, therapies, workshops, or wellness services, you may be asked to complete a consultation or health questionnaire.

Information collected may include:

  • Medical conditions

  • Injuries

  • Medications

  • Pregnancy status

  • Allergies

  • Lifestyle information relevant to treatment safety

This information is collected solely to ensure your safety, assess suitability for services, and allow practitioners to provide appropriate care.

Access to this information is restricted to authorised members of the Koco Bloom team and relevant practitioners involved in your care.

CCTV Monitoring

To help ensure the safety and security of our members, visitors, staff, and premises, CCTV may operate within certain areas of Koco Bloom.

CCTV footage may be used for:

  • Crime prevention and detection

  • Health and safety monitoring

  • Protection of staff and members

  • Investigation of incidents

Footage is stored securely and retained only for as long as necessary unless required for legal proceedings or investigations.

CCTV is not installed in private treatment rooms, toilets, or changing areas.

Memberships and Payment Processing

Membership fees, class packages, retail purchases, café purchases, and treatment payments are processed through secure third-party payment providers.

Koco Bloom does not store full debit or credit card details on its own systems.

Payment providers may process:

  • Name

  • Billing address

  • Payment details

  • Transaction history

These providers operate under their own privacy policies and security standards.

Wellness Café and Retail Purchases

When purchasing products, food, beverages, supplements, or merchandise from the Koco Bloom Wellness Café or retail area, we may collect information necessary to process transactions, including:

  • Name

  • Contact details

  • Purchase history

  • Payment information

This information may be used to:

  • Fulfil purchases

  • Process refunds

  • Improve product offerings

  • Manage stock and customer service enquiries

Loyalty Programmes and Rewards

If you choose to participate in any Koco Bloom loyalty, rewards, referral, or membership benefits programme, we may collect and process information relating to:

  • Purchase history

  • Class attendance

  • Membership activity

  • Reward redemption history

This information is used solely to administer the programme, provide benefits, and improve your experience.

Participation is voluntary, and you may request removal from these programmes at any time.

Photography, Video and Marketing Content

From time to time, Koco Bloom may capture photographs or video footage during classes, workshops, events, retreats, or promotional activities.

Where individuals are identifiable, we will seek appropriate consent where required.

Images and footage may be used for:

  • Social media

  • Website content

  • Marketing materials

  • Press and media coverage

  • Promotional campaigns

You may withdraw consent for future use at any time by contacting us.

Practitioner Services

Many treatments and services at Koco Bloom may be provided by self-employed practitioners operating under partnership agreements.

Where appropriate, personal information may be shared with the practitioner delivering your service to facilitate your booking and provide safe and effective treatment.

All practitioners are required to comply with applicable privacy and data protection laws.

International Transfers

Some of our service providers may store or process data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, including approved contractual protections and compliance with UK GDPR requirements.

Automated Communications

Koco Bloom may send automated communications relating to:

  • Booking confirmations

  • Appointment reminders

  • Waitlist notifications

  • Membership renewals

  • Account updates

These communications are necessary for the provision of our services and may be sent regardless of marketing preferences.

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can attempt to resolve the issue.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Website: www.ico.org.uk

Telephone: 0303 123 1113

Children's Privacy

Our services are not intended for children under the age of 13 without parental consent. We do not knowingly collect personal information from children without appropriate consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Koco Bloom Ltd
Email: hello@kocobloom.com
Website: www.kocobloom.com

We will respond to privacy-related requests as quickly as possible and in accordance with applicable data protection laws.